Frequently Asked Questions (concealment line)
What is the shipping time frame on an order?
Our standard shipping time on concealment holsters and accessories is 8-10 weeks. Once an order is received, we will check our inventory to see if the item(s) are in stock. If the items are in stock, the order will ship the following day. If the item(s) have to be made up, we will send you an email with the current estimated shipping time for your order.
If I choose expedited shipping (next day/2nd day) will my order be shipped the same day?
If the item is in stock, and the order is received before 12:00 P.M. (CST), the order will be shipped the same day, the following day for orders received after 12:00 P.M. If the item is not in stock, you will receive an email with the current shipping time frame and you can decide at that point if you would still like the order shipped 2nd day or overnight when ready.
How much is 2nd Day and Next Day air shipping?
Depending on the package weight and destination address, express shipping usually runs between $35-70.
Do you ship international orders? What is the shipping cost?
We do ship international orders. All international orders are shipped via US International Priority Mail. Depending on the package weight and destination address, the international shipping fees usually run between $40-80.
Please note that the customer is responsible for all import fees and that the time is takes to clear customs varies from country to country.
Why does it take so long to ship an order?
When you take into account that we manufacture about 30 different style holsters, in 3 different colors and combine that with the many different handguns in the market today, it is not feasible to keep an inventory on hand. Therefore, pretty much all orders are made up as the orders are received
It does not actually take 8-10 weeks to create a holster, however, all orders are made up in the order they are received. Some days there may only be 100 orders ahead of yours, but on other days, there may be up to 700 holsters ahead of yours on the factory list.
NOTE: We do keep an in-stock inventory for the most popular handguns requested such as the 1911s, a handful of the Glock models, but almost everything else is made up as the orders are received.
How will I know when my order will be shipped?
If you place your order online, you will receive an automated response which shows the current shipping times for that time of year. Although the automated email states average delivery time is 8-10 weeks, once the order is printed and processed, one of our clerks will send you a second email with the current shipping frame. If you place the order by phone, the sales rep that takes your order will let you know the current shipping time for the item(s) you are ordering.
If you provide us with an email address, we will gladly send you the tracking number when your order ships.
What if I need the item by a particular date? For example a birthday…will I receive the item in time?
If the item you are ordering is for a gift (ex: birthday, anniversary, Christmas), we will do our best to get the item to you in time. Depending on the item ordered and the time frame given, we may need to upgrade the shipping to 2nd Day or Next Day Air, but we will certainly do our best to get the item to you in time.
What kind of leather is used to make the holsters?
All of our products are created using only the finest American leather. The holsters are constructed of 8 ounce cowhide leather, the belts are made of 9 ounce leather and the 4 ounce suede is used in the lined versions.
Can I upgrade my order to suede lined?
The following three holsters can be suede lined ($20 fee)-
1) #2000 Challenger
3) #D82 mini Paddle
Do you make left handed holsters?
Yes! All of our rigs are available I left handed configurations at no extra charge.
How do I determine what belt size to order?
For dress belts, most people require a belt 1 size larger than their jeans/pants. For example, if you wear 36″ jeans, you need a 38″ belt. However, if you will be using a holster (& accessories) on your belt, we recommend a belt 2 sizes larger than your jeans/pants.
Do you make belt in larger sizes?
Yes, we will make belts up to size 60″. A $25 fee is added to the price of the belt for belts over 46″.
Can I get a Kirkpatrick holster with a few modifications?
Yes, we can make custom changes to most of our holsters. However, the changes that can be made vary from holster to holster.
For a holster with custom changes, please email Rachel at email@example.com. Once Rachel receives your request, she will check with Mike and/or Joe Kirkpatrick to see if the changes can be made and get back to you with the additional fees and shipping time frame.
PLEASE NOTE that rigs with custom changes are not eligible for a refund or for exchange.
*Custom work fees begin at $25.00
What is your exchange policy?
For over 60 years we have hand crafted our holsters and belts one at a time. We do not keep a larger inventory on hand. In fact, most of our products are made to the specifications requested by the customer. It is because of this manufacturing process that the following return guidelines must be adhered to:
Items must be returned in new and unused condition
Restocking fee may apply on certain items
Exchanges must be received within 20 days of receipt
Exchange policy does not include shipping fees
NO exchanges or refunds on items with custom changes
What happens if I order the wrong size belt?
No problem! Simply send the belt back along with a short note detailing how much larger or smaller the belt needs to be made. A restocking fee and return shipping fees will be billed to your credit card..
*This policy does not apply to items with custom changes.
Can I return custom items?
Although we have a pretty liberal return policy, custom items WILL NOT be accepted for an exchange, refund or credit. Items with custom changes are considered FINAL sales and are not eligible for return, exchange or refund. In addition, once the order has been processed, the order cannot be canceled.
Can I cancel my order?
Sure as long as your order has not been shipped we will gladly cancel it. Just send an email to firstname.lastname@example.org. If you do not receive a confirmation within 48 hours please contact us to make sure we received your request.
*This policy does not apply to rigs, holster, belts, or accessories with custom changes.